REFUND POLICY
Please read these terms carefully before using our website or making a purchase from Aurabygivx.
Overview
At Aurabygivx, we sell 100% authentic unboxed designer and niche fragrances. Due to the nature of fragrance products, all sales are generally final once completed.
However, we are committed to ensuring customers receive the correct product in good condition. We may consider refunds in the following cases:
- Products are damaged or defective upon arrival.
- Product unavailable after payment.
- Customers receive the wrong product.
- Verified order processing error.
All refund requests must be made within 24 hours of receiving the product.
Conditions for Refund Requests
To qualify for a refund:
- The product must remain unused.
- The bottle must not be tampered with or sprayed excessively.
- The item must be in the same condition it was delivered.
- The fragrance details must match with what was delivered.
Customers may be required to provide clear photos or videos of the product.
Non-Refundable Situations
Refunds will not be granted for:
- Change of mind after purchase.
- Personal dislike of a fragrance scent.
- Claims made after the allowed time window.
- Products that have been heavily used or tampered with.
Fragrance perception is subjective and varies by individual.
3. Product Information & Availability
We strive to ensure that all product descriptions, pricing, and availability information are accurate. Including:
- fragrance notes
- scent profile
- longevity and projection
- batch variations
- bottle condition (if applicable)
However, fragrance perception is subjective, and scent performance may vary depending on skin chemistry, weather, and environment.
Refund Processing
Approved refunds will be processed through the original payment method where possible.
Refund timelines may vary depending on the payment provider.